Many families reach out after the conclusion of the services to let us know how much our support and guidance meant to them in their time of need, and we’re honored to receive such heartfelt praise. We feel that these messages speak for themselves and we’d like to share them with you.


If you feel we’ve gone above and beyond in supporting you through this difficult time or would simply like to reach out and say thanks, contact us to share your thoughts or submit a testimonial below. It means the world to us to hear from you and know that we’ve made a difference.

Submit a Testimonial

I'd like to thank Diane for her care and compassion for my mom in dealing with the passing of her husband, Anthony. Your support Diane, in this trying time helped my mom in providing comfort, reassurance, guidance, and the confidence that all has been taken care of. You really helped a lot Diane, and I know this because my mom is a very honest, forthright person and she had nothing but good things to say about you. I also want to take the time to thank everyone else that helped to take away any anxiety, stress from already a somewhat stressful day. I can't say enough good things about you Diane, and your team. Your professionalism, caring, empathy, and ensuring my mom was content, and relax cannot be overstated. Thank you so much. It means a lot to me, and my family, for all that you and your team did. Thank you.

Darryl Bennett

June 01, 2022

The service I received was excellent in every way. I strongly feel no need for improvement. Please extend my compliments to your staff. Thank you, Pat Prowse

Pat Prowse

July 11, 2019

Such a great help and service provided. Cannot thank you enough for the information, guidance and help provided.

Randell Kuzyk

April 24, 2019

Our family has used your facility four times now and have been very pleased with the excellent and professional service.

Anne Gomme

April 24, 2019

Very professional.

Darryl Williston

April 02, 2019

We are extremely appreciative of the administrative assistance that was provided by KS&L. It alleviated a great deal of our stress. Thank you.

Denise Gardner

April 02, 2019

They were sympathetic, warm, and loving to me. I felt like they were family looking out for me. Murray looked so good and they were very respectful to Murray and myself. Thank you for your service, kindness, and love.

Kathy Patterson

April 02, 2019

Thank you for your kindness and support through this difficult time.I appreciate how helpful you have been, and how your were able to organize everything for me and my family. It relieved so much stress during this very difficult time.

Colette Ranalli

February 06, 2019

Extremely helpful and caring.

Susan Ogilvie

February 06, 2019

Having worked with KL&L over the past decade with four different funerals, I can wholeheartedly recommend them as a compassionate and caring partner during life's most difficult times.

Joe Kondrat

February 06, 2019

I would highly recommend Kitching, Steepe and Ludwig for anyone looking for a high quality funeral home for themselves.

Curtis Arthur

January 22, 2019

We found the people at Kitching, Steepe & Ludwig to be very helpful, compassionate and supportive during our time of loss.

Alicia Lynds

January 22, 2019

All services provided were handled in a very helpful, respectful, and kindly manner by all of the staff.

Margaret and Hans Klimstra

January 22, 2019

Very professional and friendly staff. They helped us with the process every step of the way.

Tracie Curtis

January 22, 2019

All members of the KSL staff are so caring and compassionate. They made this sad time as easy and smooth a process as possible for our entire family,

Diane Young

January 22, 2019

Our family has used Kitching, Steepe & Ludwig Funeral Home for decades, and they have always been kind, respectful, knowledgeable, and accommodating to our requests and needs.If I had the choice I would not want to use anyone else.

Susan Gnidziejko

January 22, 2019

We would highly recommend all the services provided. Very professional and eager to help in any small way at any moment. Couldn't be more pleased.

Sandy Robinson

January 22, 2019

We entrusted the funeral details for 2 parents to Rick and his staff during 2018. From start to finish, we noticed the quiet professionalism and a great attention to detail that made things so much easier for our family. The after care that Denise provided was also very much appreciated.

Van Andel Family

January 08, 2019

An excellent job was done.

Reginald Brown & Carol Theriault

November 22, 2018

Every item that we went through was helpful from the day we walked through the door, to the help from Denise after the funeral and dealing with financial and government issues.

Gale Slack

November 22, 2018

The care and compassion provided by Diane and the team, and afterwards in family care with Denise. No words can express the gratitude, thank you from my heart.

Cheryl Hoeksema

November 22, 2018

You took care of everything, and made me feel like family. You were so accommodating for last minute requests. Thank you for all the support that was and is given.

Shawn Walker

November 22, 2018

Kitching, Steepe & Ludwig provided me and my family the very professional service anyone could expect at such a difficult time. They provide everything you think you need and more. Their personale works closely with the family, fulfilling all of their wishes. I thank you so much for you care and attention. Blessings to you all.

Terry Stark

October 21, 2018

Diane was very efficient and helpful, explained things well. She is very personable.

Adele Hardwick

October 21, 2018

For a first time funeral using person, Kitching, Steepe & Ludwig treat you like family. They really do care and help in matters that you might not know about. They are respectful and don't pressure you into getting things you don't need. Thank you.

Karen Cooper

October 21, 2018

The special touches that were provided to our family, made all the difference during those difficult moments.

Elise Massicotte

October 21, 2018

Denise made our job so much easier. She is knowledgeable and quick.

Lois and Jim Brown

October 21, 2018

During a tough and emotional time, Denise and Diane made it easier to get through.

Bradley King

October 21, 2018

Would greatly recommend Kitching, Steepe & Ludwig to help others. They made this experience a lot less confusing.

Charles and Bill Hyatt

October 21, 2018

The services for my dad's funeral were handled with care and excellently by your staff. Our clergy also gives honourable mention.

Dimitrioski Family

September 04, 2018

I am grateful for the attentive and caring service that I received from Garnet and others at Kitching, Steepe & Ludwig, which was very much appreciated at a difficult time.

Timothy deVries

September 04, 2018

Diane and Denise made us feel relaxed and comforted during a stressful and sad time. Their professional and personal touches made it easier in our time of sorrow.

Dave and Jen Partington

September 04, 2018

Your help with Jack's funeral and final paperwork was outstanding. You surprised us by doing so much for us that we never expected to be your responsibility,

Jeff Searles

September 04, 2018

Everyone we spoke to on the phone and in person were not only professional but also friendly, which made this unfortunate experience a pleasant one.

Louise Carpenter

September 04, 2018

Very satisfied overall - our second funeral completed very professionally.

Douglas Crosbie

September 04, 2018

Just to know that you had thought of everything gave us much needed peace of mind. We've had enough to worry about over the last few weeks - what a relief to know we didn't have to worry about the funeral arrangements.

Jonathan Vance

September 04, 2018

Thank you! The services we received were exceptional! Barb & Don George, Heather Clarke & family

Donald George & Heather Clarke

September 04, 2018

Thanks for the quiet and supportive way your many services were provided.

Kathryn Smoke

September 04, 2018

The staff was extremely helpful in our time of need, being courteous and kind though this process, and making a difficult time much easier.

Shade Nuttley

September 04, 2018

Services were efficient, professional and respectful. In a word "Exceptional".

Lisa Dawn

September 04, 2018

On behalf of our family I would like to thank you and your colleagues for the excellent service we received at the time of the passing of our dear mother. Considering all aspects, from the planning meeting with Rick Ludwig to the finalizing of details with Diane Vanderwoude, and from the visitation and funeral arrangements to the post-funeral meeting with Denise Baynton, we deeply appreciate the empathy and sensitivity, as well as the expertise and professionalism you brought to bear on your interactions and services. As one of the family members commented, “If there was a 5 star award system, Kitching Steepe & Ludwig would get 5 stars all the way, without question!” Thank you, and God bless!

Christine van Halen-Faber

July 26, 2018

Everything went perfect and the funeral home and staff were wonderful.

Derek Gale

June 23, 2018

Kitching, Steepe & Ludwig provided the best care and compassion at a difficult time.

Terry Geroux

June 23, 2018

The professionalism of Rick Ludwig and Denise Baynton was extremely helpful for giving us direction in areas we needed it. Greg did a great job for us on Sunday when we first called. Garnet did a great job leading us through the steps of the funeral. Very Happy.

The Vanderwoerd Family

June 23, 2018

Everyone was extremely helpful and supportive. I don't know how I would have got through this without their help. Thank you so much!

Liz DenBroeder

June 16, 2018

Very caring in my time of need.

Larry Shephard

June 14, 2018

As a family we were very impressed with everything. Anything we needed help with was done.

Susan Scobie

June 14, 2018

Kitching, Steepe & Ludwig were a wonderful help during our time of loss.

Fred Brown

June 14, 2018

Excellent care, making a very difficult time a little easier.

Kimberly Carey

June 14, 2018

Service went above and beyond what was expected.

Robert Beintema

June 01, 2018

Very caring and understanding professionals.

Sandra Notorianni

June 01, 2018

Kitching, Steepe & Ludwig have helped our family in our time of loss of family members throughout many years.

Trish O'Neill

May 04, 2018

Denise helped me through all the cancellations after my mother passed away. Rick and team ensured everything was well managed for Mom's Celebration of Life at the Funeral Home and Graveside.

Cathy Clarkson

April 20, 2018

Very helpful. I feel like I have peace of mind at a difficult time.

Tom Briatico

April 20, 2018

My family cannot express enough how overly efficient your establishment has been. We cannot believe how much help we have had since the day we first came here. Thank you so much. Diane was incredible and helpful and became a part of our family.

Casale family

April 20, 2018

My experience with KS&L has been nothing but wonderful and I would highly recommend them to anyone going through such a difficult time.

Janet Ellison

April 20, 2018

Garnet, Denise and the entire team at Kitching, Steepe & Ludwig are kind, compassionate, and helpful and did everything possible to promptly care for our needs during a difficult time.

Melanie Vickers

April 20, 2018

The Family Care program is very useful and helpful assistance with material that could be overwhelming.

Rev. Canon Laurence Duby

April 20, 2018

A very professional group. Highly recommended and very pleased with the services that were provided. Would not go anywhere else.

Brandon Marriette

April 11, 2018

Thank you so much for all the support during this sad time. Everything was handled beautifully. - Steve & Monica

Steve Lennon

April 05, 2018

We highly recommend Kitching, Steepe & Ludwig; their professionalism and care were stellar.

Corrine Sbrocchi

April 05, 2018

At Kitching, Steepe & Ludwig you are treated like family, with care and compassion.

Mildred Knegt

March 25, 2018

We have used Kitching, Steepe & Ludwig on three occasions and the service was always excellent! We would not go anywhere else in our time of need.

Martin Rokowski

March 25, 2018

As always, Kitching, Steepe & Ludwig have offered a great service, compassionate and professional.

Brian Briggs

February 28, 2018

The most kind and caring group of people made the loss of our mother a little easier.

Paul Nottage

January 30, 2018

At a time when the family needed help and guidance, your staff provided everything we needed to get us through a difficult time.

Pam Thurgar

January 30, 2018

Thank you to everyone, Diane, Keith and Denise who made this difficult time easier.

Wilson Family

January 30, 2018

Kitching, Steepe & Ludwig made a very difficult time in our lives much easier. We highly recommend their services. Thanks, Harry Ollman and family

Harry Ollman and family

January 30, 2018

Kitching, Steepe & Ludwig is a funeral home that I would recommend to anyone. The rooms were lovely, and nothing was too much for them, no question unimportant. Caring and efficient, they made the experience much easier.

Margaret Patrick

January 30, 2018

Kitching, Steepe & Ludwig Funeral Home
Phone: (905) 689-4852
146 Mill Street North, P.O. Box 184, Waterdown, ON L0R 2H0

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